Legal
Privacy Policy
Last updated: August 2026
TransactIQ is a trading name of Key IVR Ltd, a company registered in England and Wales (company number 06512297). We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Key IVR Ltd is the data controller for personal data collected through this website. If you have any questions about how we handle your data, please contact us at [email protected].
What data we collect
When you submit an enquiry or savings analysis request through our contact form, we collect your name, business name, email address, telephone number, and any information you include in your message. If you upload a merchant statement, we collect the contents of that file. We also collect standard server log data (IP address, browser type, pages visited) for security and performance purposes.
How we use your data
We use the information you provide to respond to your enquiry, prepare a savings analysis, and communicate with you about our services. We do not use your data for automated decision-making or profiling. We do not sell your data to third parties.
Merchant statements
Any merchant statement you upload is used solely to prepare your personalised savings analysis. Files are transmitted securely and stored only for as long as necessary to complete your analysis. We treat statement data as strictly confidential and do not share it with any third party.
Legal basis for processing
We process your data on the basis of legitimate interests (responding to business enquiries and providing the analysis you have requested). Where you have given explicit consent, we may also process your data on that basis. You may withdraw consent at any time by contacting us.
Data retention
We retain enquiry and contact data for up to 24 months from the date of last contact, unless you ask us to delete it sooner. Uploaded merchant statements are deleted once your analysis has been delivered.
Your rights
Under UK GDPR you have the right to access, correct, or erase your personal data; to restrict or object to processing; and to data portability. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This website uses a small number of essential cookies required for the site to function. We do not use tracking or advertising cookies without your consent. You can manage cookie preferences through the banner displayed on your first visit.
Third-party services
Open Banking payment processing is provided by Key IVR Ltd, which is authorised and regulated by the Financial Conduct Authority. We may use third-party infrastructure providers (hosting, email delivery) who process data on our behalf under appropriate data processing agreements.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of this website after any changes constitutes acceptance of the updated policy.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please write to us at [email protected] or by post to Key IVR Ltd, United Kingdom.